Exchange Policy

1. Exchange Policy
We offer 7 days hassle-free exchange from the date of delivery.
Exchange fee: ₹150 per exchange
Reverse pickup: Free (once per order, subject to pincode availability) Pickup will be attempted twice. If unsuccessful, you’ll need to self-ship the product to our address at your own cost.

2. No Returns
We do not offer returns. Only exchanges for equal value items are allowed (size issue or manufacturing defect only).

3. Exchange Conditions
Product must be unused, unwashed, and in original condition, Tags must be intact, Items returned damaged, worn, or without tags will not be accepted Order ID & registered mobile number must be mentioned on the package.

4. Exchange Timeline
Exchange request approval: Within 24 working hours.
Pickup attempt: Within 2 working days.
Product return transit: Up to 7 working days.
QC check after receipt → If approved, exchange will be processed.

5. Important Notes
COD charges are non-refundable. Exchanges allowed only once per order, After first exchange delivery, any further exchange will require ₹300 two-way shipping prepaid.

Do not accept tampered packages

Never share OTP before receiving the order

We strongly recommend making an unboxing video

6. Cancellations
Orders can only be cancelled before dispatch from our warehouse.

7. Customer Support
Email: mechaniclondon1@gmail.com
Phone: +91 7349101928
Support hours: Monday–Saturday | 9am–6pm
(You can dm us on Instagram on reach out to our team through our mail for any queries.)

8. Self-Shipping for Exchange (If Reverse Pickup Is Unavailable)
Mechanic London
20, 4th Cross Road, Sudhama Nagar,
ID Exports, 560027 Bengaluru, Karnataka, India
+91 7349101928